![]() ![]() In addition to getting phone numbers for individual users, it's also possible to search and acquire toll or toll free phone numbers for services such as Audio Conferencing (for conference bridges), auto attendants, and call queues. Toll and toll free phone numbers for services The country/region is based on the location of the user's license in the Microsoft 365 admin center > Active Users and not the billing address listed under the Organization Profile in the Microsoft 365 admin center. You can also see Assign, change, or remove a phone number for a user. To find those phone numbers, go to Getting phone numbers for your users. But for your users, after you assign a Calling Plan to them, you can assign a user phone number so they can make and receive phone calls. See Getting service phone numbers to get phone numbers. In addition to getting phone numbers for individual users, it's also possible to search and acquire toll or toll free phone numbers for services such as Audio Conferencing (for conference bridges), auto attendants and call queues. The availability of toll phone numbers from some of these locations might vary at any given time depending on inventory levels. To place and receive calls, Phone System users use their mobile devices, a headset with a laptop or PC, or one of many IP phones that work with Teams. Phone System users click a name in their address book, and Teams will place a call to that person. When you add a Calling Plan for users, they can use Teams to take care of basic call-control tasks, such as placing and receiving calls, transferring calls, and muting and unmuting calls. With Phone System, you create auto attendants and call queues (with a toll or toll free number) to answer incoming calls for your organization. For those users, you'll need to Set up Communications Credits for your organization. Unfortunately, we can't control this behavior, and as a result, your experience may vary depending on the toll free number dialed and the restrictions of the toll free number.ĭialing out from a meeting to another country/region in the world that isn't listed below is available using Communication Credits. The ability to dial out to toll free numbers varies widely depending on the restrictions of the toll free number dialed. For example, if you dial out from the United States to a toll free number in Brazil, the call may not be successful because the call didn't originate from within Brazil or from a specific region within Brazil. Dedicated toll and toll free numbers can be assigned to your organization from additional cities.ĭialing out to toll free or free phone numbers may not be possible, because some toll free numbers only function from within a certain country or area within a country. Toll numbers from the following countries or regions are automatically assigned as shared audio conferencing numbers to organizations when they're enabled for Audio Conferencing. With Audio Conferencing, there are toll and toll free phone numbers that can be used by your users to dial in to meetings. When you've decided that you want Audio Conferencing for your organization, buy one Audio Conferencing license for each person in your organization who is going to schedule/host an audio meeting. ![]() Teams includes the Audio Conferencing feature for just this situation! People can call in to meetings using a phone instead of using the Teams apps on a mobile device or PC. Sometimes people in your organization will need to use a phone to call in to a meeting. Want to learn more about these services Audio Conferencing If you need to get more telephone numbers for your users, see Getting phone numbers for your users or, for phone number request forms, Manage phone numbers for your organization. After you've verified if one of the Teams services is available, you can see Microsoft Teams add-on licensing to help you buy licenses and assign them to your users. ![]()
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